Permitted Users of this Site
This Site is intended to be used and accessed by people who are of legal age to purchase and consume alcohol. If you are of legal age please continue. If you are not, please exit this Site immediately. By continuing, you affirm that you are of legal age to purchase and consume alcohol in the United States of America.
Attention California residents. Proposition 65 WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and During Pregnancy, Can Cause Birth Defects.
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email or phone (408)713-8501:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Upon ordering from this website, a user may create an account. Doing so requires a user to give certain information (such as name and email address). This information is may be used to contact you about the products/services on our site in which you have expressed interest.
We request information from you during our order process. To buy from us, you must provide contact information (like name and shipping and billing address, email address, phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
At times this web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
The cost for shipping is based upon total order amount. Our shipping calculator uses a defined table matching number of bottles and shipping zone within the U.S.A.
Please note, we are unable to ship to P.O. Box addresses and international locations.
Lion Ranch reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Tracking Your Packages
You will receive one or more tracking numbers via e-mail you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online sites:
Golden State Overnight
Customer service: 800-322-5555.
Customer service: (800) GoFedEx or (800) 463-3339
Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately or call (408)713-8501 within 48 hours of receipt of your package(s), so that we can pursue a claim with the shipping company. We will arrange to have the wine picked up in most cases. Please keep the original package and its contents exactly as you found them if at all possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss.
Upon request we will write a note to include with your gift purchase.
Canceling an Order
You may cancel an order at any time prior to shipping by calling (408)713-8501. Unfortunately, we are not able to cancel orders once they have been shipped.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please call us at (408)713-8501 or send an email to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping. If the original shipment was damaged or flawed you will receive a full refund, including shipping charges.